The Senior Delivery Manager (SDM) is accountable for end-to-end delivery, client trust, and portfolio health across one or more enterprise accounts. This is a hands-on, senior, client-facing role that sits at the intersection of delivery execution, people leadership, and operational rigor. This role owns predictability, quality, financial health, and escalation management, ensuring MAS Global consistently delivers on commitments while protecting margin and long-term client relationships. The Senior Delivery Manager is expected to operate with enterprise-level judgment, manage complex delivery landscapes, and act as a trusted partner to both client executives and MAS Global leadership.

Core Responsibilities

1. End-to-End Delivery Ownership • Own the full delivery lifecycle across assigned accounts: scope, schedule, budget, quality, and outcomes • Ensure delivery predictability through disciplined planning, execution, and tracking • Proactively identify delivery risks, dependencies, and constraints; act before escalations occur • Enforce MAS Global delivery standards (Agile execution, Definition of Ready / Definition of Done, governance, retrospectives)

2. Client Leadership & Trust • Serve as the primary delivery counterpart for enterprise client stakeholders • Lead delivery governance forums (weekly, monthly, QBRs), presenting clear status, risks, and recommendations • Manage executive escalations with confidence, structure, and outcome orientation • Build long-term credibility by aligning delivery execution with client business objectives

3. Team Leadership & Performance • Lead and coach Delivery Managers, Scrum Masters, and cross-functional delivery teams • Ensure healthy team composition, capacity planning, and utilization • Drive accountability, ownership, and continuous improvement across delivery teams • Partner with Talent and Engineering leadership on staffing, performance, and retention

4. Delivery Economics & Portfolio Health • Own delivery financials: utilization, margin protection, cost control, and forecast accuracy • Identify risks to profitability early and define mitigation strategies • Balance delivery excellence with commercial realities in a consulting environment

5. Governance, Metrics & Reporting • Operate delivery scorecards and dashboards aligned with MAS Global standards • Track and act on core KPIs: predictability, quality, utilization, attrition, and client satisfaction • Produce executive-ready insights for internal leadership and client forums

6. Continuous Improvement & Maturity • Drive delivery maturity across accounts by standardizing what works and eliminating noise • Capture lessons learned and feed them into playbooks, templates, and operating models • Actively contribute to evolving MAS Global’s Delivery & Operations practices

What You Bring

• 8+ years of experience in delivery, project, or program management within software services or consulting
• 5+ years in senior, client-facing delivery roles managing enterprise stakeholders
• Proven experience running multi-team, multi-stream delivery portfolios
• Strong command of Agile delivery (Scrum / Kanban) in enterprise environments
• Solid financial acumen: margin, utilization, forecasting, and cost control
• Experience handling executive escalations and high-pressure delivery scenarios
• Advanced English (C1+) — must communicate confidently with US-based client
• Ability to operate independently with senior-level judgment

Nice to Have

Experience in nearshore/offshore delivery models for US clients

• Background in enterprise domains (Manufacturing, Financial Services, SaaS)

• PMP, SAFe, Scrum certifications

• Experience partnering with Account Management / Sales teams